Help Centre
Find answers, troubleshooting tips, and responsible play contacts below.
Games not loading
South Island Slots requires a modern browser with JavaScript enabled. Try refreshing the page or clearing your browser cache. The games work on Chrome, Firefox, Safari, and Edge.
My virtual coins disappeared
Virtual coin balances are stored in your browser's local storage. If you cleared your browser data, cookies, or local storage, your balances will be reset. This is expected behaviour — coins are local to your device and browser.
How do I reset my game progress?
To reset all local game data, open your browser's developer tools (F12), go to Application > Local Storage, and clear entries beginning with 'sis_'. Alternatively, clear your browser's site data for southislandslots.com in your browser settings.
The age gate keeps reappearing
The age confirmation is saved in your browser's local storage. If you've cleared your browser data, you'll need to confirm your age again. This is a safety feature.
Can I play on my phone?
Yes — all games are designed to work on mobile devices. If you experience any layout issues on a specific device, please let us know via the contact page.
Technical issues or feedback
If you encounter a bug or have feedback, please use our contact page to get in touch.
Concerned about gaming habits?
If you or someone you know is worried about gambling or gaming habits, free and confidential help is available 24/7 in New Zealand:
Gambling Helpline — 0800 654 655